Privacy policy
Privacy Policy
Effective Date: [10/4/2025]
At Tako Mats, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, purchase products, or interact with us.
By using our website (www.takomats.com.au), you agree to the practices described in this policy.
1. What We Collect
We may collect the following types of personal information:
- Contact Information – Name, email address, phone number, shipping and billing address.
- Purchase Information – Products ordered, payment method (we do not store full credit card numbers), order history.
- Custom Uploads – Images or files submitted for custom mat orders.
- Website Usage Data – IP address, browser type, device information, and usage patterns (via cookies or analytics tools).
2. How We Use Your Information
We collect and use your personal information to:
- Process and deliver your orders.
- Communicate with you about your purchases, account, or inquiries.
- Customise and improve your shopping experience.
- Provide services like image cleanup for custom orders.
- Send occasional marketing communications (only if you opt in).
- Comply with legal obligations.
3. Storage & Security
Your data is stored securely using reputable platforms and systems. We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
All payment transactions are processed via secure payment gateways and encrypted protocols. We do not store credit card details.
4. Third Parties
We never sell or rent your personal data.
We may share your information with trusted third-party providers for:
- Payment processing (e.g., Stripe, PayPal)
- Shipping and order fulfilment
- Marketing platforms (e.g., Mailchimp, Meta Ads)
- Analytics tools (e.g., Google Analytics)
These third parties are bound by confidentiality and data protection agreements.
5. Cookies & Analytics
Our website uses cookies to improve user experience and collect usage data. Cookies help us remember your preferences, understand how you interact with our site, and deliver relevant content.
You can disable cookies through your browser settings, but some site features may not work as intended.
6. Your Rights
You have the right to:
- Access and update your personal information.
- Request deletion of your personal data (where legally permitted).
- Opt out of marketing communications at any time.
- Lodge a complaint with the OAIC if you believe your privacy has been breached.
To exercise these rights, contact us at helpme@takomats.com.au.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.
8. Contact Us
For any privacy-related concerns, please contact us:
Tako Mats
Email: helpme@takomats.com.au
Location: Sydney, NSW, Australia